Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped out and you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- Pakistan: 3–7 business days
- International: 7–15 business days
Please note that delivery times may vary depending on your location and external factors such as customs delays or courier issues.
Shipping Charges
Shipping fees are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this number to track your order in real time.
Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.
However, if your order is significantly delayed, please contact us and we will assist you.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Zenvix is not responsible for lost or stolen packages confirmed to be delivered to the address provided.
If this happens, please contact the shipping carrier directly.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We will review the issue and provide a solution.
Contact Us
If you have any questions about shipping, please contact us at:
Email: azrarizwan532@gmail.com
